Full instructions on

how to connect...

We will talk you through the process, which just takes a couple of minutes, and is very easy.

When instructed, please click the box for Remote Support (below),

This will start the process of downloading the TeamViewer Remote Support Program or we can use AnyDesk which is another good Secure Remote Desktop Support program...

Click Open or Run on the downloaded Teamviewer or AnyDesk program

A box will appear as in the picture below. 

Let us know the ID and Password over the phone and we can connect to your machine...

Remote Connect Example ID